Magento Checkout with Internet Explorer 9 (IE9) – Cant Select Credit Card

human element ecommerce blog

I’m with you Mr. President!

While kicking down doors is never a great solution, it’s understandable that the 3 million or so people that downloaded Magento are looking for something to kick. For some unexplained reason, IE9 will not allow users to checkout in Magento Community or Magento Enterprise if there is only one payment option selected. So if you are like the majority of people, you probably only use a credit card when you’re purchasing treasures online. But IE9 says NO! You cant select a credit card! I suspect that this behavior will affect conversion rates for a lot of eCommerce companies.

Ironically, the not-so-elegant solution involves tricking IE9 into thinking it’s IE8:

To fix this: add the following lines to the bottom of the site’s .htaccess file

BrowserMatch MSIE best-standards-support

Header set X-UA-Compatible IE=8 env=best-standards-support

This will force IE 9 into compatibility mode (utilizing IE8). This should work until they release IE10 and force compatibility mode to use IE9.

Picture of Ben Lorenz

Ben Lorenz

Ben Lorenz showed potential for leadership even in his first job: slinging pizzas at Pizza Hut. Although it wasn’t a lofty start, upper management took notice of Ben’s tenacity and work ethic and asked him to enter the company’s corporate training program... to which Mr. Lorenz replied, “Um, I’m in a band? And we’re like, going on the road soon.” After pounding the Midwest with his drumsticks for several years, Ben chose to return to a life of civility, and summarily cut his mullet when he enrolled in Siena Heights University where he eventually completed a B.A. in business administration. Ben now lives the life of a model businessman, and has managed the technology and web development of some damn impressive clients, including: Mercury and Lincoln Vehicles, Volkswagen and Audi, 1800FLOWERS.com, Discover Card, Siena Heights University, and Domino's Pizza (to the dismay of Pizza Hut, of course). Although he’s no longer sporting a McGyver-style coiffure, Ben continues to enjoy music by performing at employee birthday parties, and entering break dancing competitions under his industry pseudonym, ‘Zip.’
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