WEBSITE SUPPORT & Maintenance
Ongoing Development to Keep Your Site Healthy
At Human Element, we specialize in eCommerce site builds, but our work doesn’t end after launch. We also provide support and maintenance services for sites, whether we’ve built them or someone else has. A healthy website that grows with your business needs a dedicated team providing regular enhancements, maintenance, and updates.
eCommerce Services Agreement (ESA)
The Human Element eCommerce Services Agreement (ESA) gives companies the ability to complement their staff with highly skilled consultants that can assist with incremental improvements and ongoing development for their websites.
The program includes dedicated monthly hours from our certified staff along with your choice of disciplines:
Strategy & Consulting
Software Engineering
Seo & digital marketing
dev ops (infrastructure & hosting)
Experience Design
Enhanced Security Monitoring
Creative Services
Quality Analysis (QA)
What We Do
Upgrades, patches, and security scans
Page speed optimization and performance improvements
Install, test, and implement extensions
Integrate, manage, and maintain site integrations with ERP, CRM, PIM or other third-party tools
Site enhancements, A/B Testing, creative and page redesigns
Site coding and configuration
You can even opt for digital marketing services to help you execute online campaigns, PPC and SEO, or use our strategy services to define data strategy or just problem-solve.
24/7 Monitoring and Enhanced Application & Hosting Monitoring
With websites, sometimes things go wrong. Here at Human Element we believe that being prepared and proactive is the name of the game. When things go sideways, we have the tools in place to mitigate down time and help keep your site performing securely. Each ESA includes 24/7 site up-time monitoring along with lightening fast response times.
Our clients can also opt in to our Enhanced Application & Hosting Monitoring. This service includes:
Daily, weekly, & monthly system scans to ensure system health, reveal unauthorized access attempts, and ongoing security improvements
Hosting and server scan. We verify hosting configurations, backups, whitelists, and patch levels and work with your host to keep things secure
Platforms We Work With
Human Element is a Specialized Adobe Partner with 35+ Adobe Commerce certifications.
We started working with Magento in 2010. We’re old pros.
Our certified BigCommerce experts help businesses at every stage of growth.
Get up and running quickly with Shopify and ShopifyPlus for B2B.
Tell your brand story with a well-designed and well-built website.
Manage customers, marketing, and your website with one tool.
Why Human Element?
We don’t just follow best practices, we act as an extension of your team. We get to know your unique customers, market, and business. Through discovery, visitor research, UX/UI audits, and web analytics, we identify opportunities to build and refine the customer experience.
Extend the life of your website with Human Element’s ongoing maintenance and support.
